Functional Support Specialist

aG Resources is looking for a Functional Support Specialist for our reputable client.

Location: Lahore

Contract: 3 Months

***We are looking for candidates who can us immediately.

Job Objective:

Oracle Fusion Cloud Functional Support role will provide production support for Oracle ERP modules not limited to Finance and Procurement. There are OIC-based integrations with other source systems, and supporting these is in the scope of the role. There will be daily end-of-day and Month/quarter/year-end close processes that this role will support to ensure business operations continue smoothly. This role will involve working with Oracle support to raise and resolve product issues. This role will take the handover of new product features post-live and support business adoption and operations.

• Strong knowledge of Oracle Fusion ERP applications, ideally with Finance, and procurement as a Functional implementation specialist is a must-have.
• Hands-on experience with product configurations, troubleshooting and resolving issues with ERP biz processes, access, and security, system integrations, reporting, data uploads, end-of-day processes, month/quarter close, etc.
• Experience with File-based data integrations (FBDI) and support businesses with bulk data uploads is needed.
• Experience with Reporting and analytics capabilities, building and troubleshooting OTBI, and scheduled processes.
• Experience working with end users, and power users of Oracle ERP understanding their pain points, and resolving issues.
• Experience working in a fast-paced agile environment with a continuous improvement mindset is a must-have.
• Experience working with Oracle support to raise and troubleshoot SRs, research knowledge base, communities, etc. to resolve product issues.
• Experience working with Jira, Confluence, and ServiceNow writing user stories, setup documents, test scenarios, and cutover plans is a plus.

Responsibilities

• Perform service-specific analysis and troubleshooting of issues raised by a business in production.
• Monitor ITSM production support queues and resolve issues within agreed SLAs. Work with internal staff, 3rd party vendors, and Oracle to resolve these issues.
• Execute plans and support business Oracle ERP processes like Daily EOD, month/quarter close, bulk data uploads using FBDI, payroll processes, etc.
• Manage all Oracle support Service Requests (SRs), simulate and document system issues, identify solutions, test, and resolve in production following the organization’s IT change management processes
• Write/update user stories, configuration documents, user manuals, cutover plans to implement change and resolve issues in Oracle ERP
• Write OTBI reports and analytics, SQL queries to extract and analyze data, and generate reports for Auditors, business, and troubleshooting issues.

Experience & Qualifications

• Expected 5+ years of relevant experience
• Experience in implementing Functional changes of Oracle Cloud Fusion ERP (Finance, Procurement)
• Bachelor’s in Computer science, Engineering, or equivalent degree
• Strong analytical and problem-solving skills and outcome-oriented.